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  Public Ticket #1256655
Shop cart not working
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Comments

  •  2
    beartiger11 started the conversation

    1. When we add a product in the cart, the notification saying that "Product successfully in the Cart" doesn't appear.


    2. When you have already added a product in the cart and you click on the "Cart" button, the product gets added again i.e. if you add 1 product to the cart and you proceed to checkout the product id is updated to 2.

  •  55
    Theme replied

    Hey,

    1. There is no message for that in our demos. 

    2. Can you send me a link or a mini video?

    Best Regards,

    TB

  •   beartiger11 replied privately
  •  55
    Theme replied

    The problem it's ins[ected and right now we ade taking care of it.

    Best Regards,

    TB

  •  2
    beartiger11 replied

    hi,

    I really dont understand what you just said. Can you please explain what you meant?

    When will this be resovled - you have given me no answer or timelines.

    Can you provide me with the path?

  •  2
    beartiger11 replied

    Hi,

    This is not a code but a link to my website.

    http://s662626412.websitehome.co.uk/

  •  55
    Theme replied

    Sorry, I meant we are inspecting the issue of you shop page to see what it's triggering that strange behavior. It would work faster if you could provide us with your login credentials.

    Best Regards,

    TB

  •  2
    beartiger11 replied

    Hi,

    Please can you help me now or I will request a refund. This is really ridculous how I am not getting support. 

    Please!!!


  •  55
    Theme replied

    Hello,

    Please, I asked you for your login credentials to inspect your setup and the strabge behavior. We need them, we can't figurate this out from outside.

    Best Regards,

    TB

  •   beartiger11 replied privately
  •  2
    beartiger11 replied

    Hi,

    Please can yoi respond! I sent you login details privately.

    P

  •  2
    beartiger11 replied

    Hi,

    It has been weeks now, you are not replying to my emails. Please can someone get back to me. Or, if you really can't lets process a refund. I paid for a years support and so far you have given no support, only problems and stress.

    Y

  •  2
    beartiger11 replied

    It has been weeks now, you are not replying to my emails. Please can someone get back to me. Or, if you really can't lets process a refund. I paid for a years support and so far you have given no support, only problems and stress.

  •  2
    beartiger11 replied

    hey,

    Please can someone get back to me.

    As you can see the mobile version of the shop pages are not mobile optimised. Can you please fix this, and tell respond to my other queries. I am running out of time now.

    Attached files:  IMG_6138.PNG
      IMG_6140.PNG
      IMG_6141.PNG

  •  55
    Theme replied

    Unfortunately, no feedback from wooCommerce support, about that responsive we will take care in 48 hrs. 

    Best Regards,

    TB

  •  2
    beartiger11 replied

    hi,

    What do I do now? I have a theme that does not work. You dont give me solutions or get back to me?

    Why? I have paid for support!!!


  •  1
    Anthony replied

    Also just checked that for example the Card-Page in the Shop doesn't work at all!

    Please fix! The shop is the place, where the money we payed for the theme should become earned. What I'm trying to say, the shop is one of the most important parts on this theme and it needs to work 100% since 80% of the users are mobile user.

  •  2
    beartiger11 replied

    Hi

    The theme is not working. You are not replying - I want a refund. I paid for a years worth of support and you are not providing me with any.